Refund policy
Eligible for return:
- Item arrived damaged or defective
- Must be reported within 30 days of delivery
- Proof of purchase (order number or confirmation email) required
- Photos of the defect/damage may be requested to process your claim
Not eligible for return:
- Change of mind or buyer's remorse
- Items damaged due to improper resizing or misuse after delivery
- Normal wear and tear
- Items reported after the 30-day window
How to report an issue:
Email ironridgeadmin@gmail.com with your order number, a description of the issue, and photos if applicable. We'll respond within 3–4 business days with next steps.
Resolution:
Verified defective or damaged items will be replaced or refunded at no additional cost to you, including return shipping where applicable.